| The Beach House LLC 1-877-455-1814 Click on the link below to send us an inquiry: info@thebeachhousestore.com Shipping Policies: Delivery - The Beach House LLC sends out most orders within 1-2 business days. Custom made/handcrafted items may take 2-8 weeks depending on stock availability. We ship within the 50 states. Orders are sent by UPS Ground with a delivery time of 1-6 days. Large Quantity Orders - The Beach House LLC is happy to accommodate large quantity orders for your business or organization. For most large quantity orders, please allow 1-2 weeks for delivery. Backorders - Backordered items will be shipped as soon as they become available at no additional shipping charge. You will not be charged for backordered items until the item is shipped. If we notify you that an item is backordered, you may cancel the order within 3 days by contacting us at: info@thebeachhousestore.com. Backorders more than 30 days old will be cancelled, but can be reordered at our on-line store once the item is back in stock. Delivery Costs - During the checkout process, shipping charges are shown on the page where you enter billing information so you can see what your total cost will be before the charge is made. Shipping charges are calculated on shipping method and item(s) weight. The Beach House LLC does not charge handling fees. Damaged Merchandise - We pack your merchandise very carefully; but occasionally, items may become damaged during shipment. If you receive items that were damaged in shipment, please keep all original packing materials and contact us within 3 days at: info@thebeachhousestore.com. Refund and Return Policies: We want you to be happy with your purchase. If you are dissatisfied for any reason, you may return the item within 30 days for an exchange or refund. Returned items must be in original packaging and in saleable condition for a refund to be issued. Please note that shipping charges are not refundable. To return an item, simply click on the Contact Us button located at the top of our website or e-mail us at: info@thebeachhousestore.com and request a Return Merchandise Authorization (RMA) number. Please include your order number, bill to name, and the items you wish to return. We will then e-mail your RMA number along with instructions for returning the item within 1 business day. Custom made/handcrafted items are non-refundable, non-cancellable. If the merchandise is damaged, we will replace it at no additional cost. Ordering Information: Orders may be placed at our website, by phone at our toll-free number, mail or fax. For faxed orders, click on the Contact Us button located at the top of our website or e-mail us at: info@thebeachhousestore.com and request a Fax Order Form. We will e-mail a Fax Order Form to you. To order by mail, click on the Contact Us button located at the top of our website or e-mail us at: info@thebeachhousestore.com and request a Mail Order Form. We will e-mail a Mail Order Form to you. Payment Information: Payment may be made by credit card, PayPal, personal check or U.S. Postal Money Order. If paying by check, please allow an additional 7-10 days for check processing before your order is shipped. |
